Big Dog - Himiway

Deer Focus's Returns, Refunds, and Restocking Policies are designed to provide customers with a positive shopping experience and ensure satisfaction with their purchases. Please carefully review the following guidelines:

Returns of New and Unused Items Within 14 Days of Receipt: You have the option to return any item in new and unused condition within 14 days of receiving it for a full refund, excluding shipping charges. No restocking fee will be applied in this case. However, please note that return shipping charges will be your responsibility unless there was a shipping error on our part. The refund will be issued using the original payment method you used for the purchase.

Returns of Used Items Within 30 Days of Purchase: If you want to return an item in a used condition within 30 days of purchase, you may do so, but there will be a restocking fee amounting to 50% of the purchase price, along with the return shipping charges. To be eligible for the return, the items must be free of any damage, and electric bikes must have less than twenty (20) miles on the odometer.

Returns of New and Unused Items Outside the 14-Day Window: For returns beyond the 14-day period, you can still make a return, but a restocking fee of 20% of the purchase price will apply, along with the return shipping charges. The item must be in new and unused condition to be eligible for this type of return.

Return Shipping Costs: Customers are responsible for covering their own return shipping costs, and these costs are non-refundable. We recommend using a trackable shipping service and purchasing shipping insurance to ensure successful return delivery, as we cannot guarantee receipt of the item you're trying to return.

Returns Mechanics, COD, and Timing: To initiate a return, please contact our customer support team through email: sales@deerfocusinc.com. We will notify you via the email address on file once your return is processed. Refunds are usually processed within 72 hours of receipt, and you will see the refund on your payment card or account statement shortly after. Note that we do not accept shipments sent cash on delivery (COD).

Refused Shipments: If you refuse delivery of an order that you had requested us to ship to you, we may charge a flat fee of $75 per e-bike to partially cover our shipping costs. It is important to note that once orders have been shipped, we cannot change, intercept, or cancel them. If the refused shipment returns to us, we will process it as a return and issue a refund for the purchase price minus the $75 fee.

Battery Returns: Due to restrictions imposed by shipping carriers for high-capacity lithium-ion batteries, battery purchases are non-returnable. Regrettably, we cannot accept battery returns via shipping carriers.

We hope this information clarifies our Returns, Refunds, and Restocking Policies. If you have any further questions or concerns, please don't hesitate to contact our customer support team using the provided contact details. Thank you for choosing Deer Focus, and happy riding! item.

• Please register your bike on the California Bike Registration Portal: https://bikeindex.org/
• To power on your bike, long-press the power button or use the key. Press and hold the + button to turn on the headlight (or press the + button and the power button simultaneously for 3 seconds to turn on the headlight). Press and hold the - button for walking mode.
• When going uphill, it is recommended to adjust to 1st gear for maximum power. On flat ground, the fastest speed can be achieved by adjusting to 5th gear.
• When riding uphill, it is advisable to use pedal assistance to help dissipate heat from the motor. Please avoid using the throttle and pedal assistance simultaneously when going uphill, as it may generate excessive heat and cause a malfunction.
• Running the electric bicycle motor at high speed for extended periods will result in higher power consumption and reduce the optimal riding range.
• To maximize riding distance, use pedal assists and cruising while riding.
• For certain E-bikes, you may need to press the switch button to switch between manual and pedal-assisted riding modes. Please locate the switch button near the handlebar.
• Riding with a low or depleted battery can significantly reduce the battery's lifespan.

• Charge and store your battery indoors at normal room temperature. This may require removing the battery from your bike for charging.
• If you won't be riding your bike for a while, charge the battery first and then store it fully charged. Avoid allowing the battery to become completely depleted.
• Store and charge your battery in a dry location. Water, humidity, and damp conditions are detrimental to electrical devices.
• Regularly inspect and maintain the electrical contacts between the battery and the controller (the connection where you plug the battery into the bike). Ensure that the prongs are not bent. If the interface becomes contaminated with grit, mud, or snow, clean it before connecting your battery.
• Do not leave your bike in the trunk of a hot car with the battery attached. Instead, remove the battery and take it with you.
• When riding your e-bike in cold temperatures, be aware that the range will be reduced. If you park your bike outside overnight, bring the battery back outside only when you are ready to ride to minimize the impact of temperature on range.
• Riding most e-bikes in the rain is acceptable. However, dry the contacts on the battery to prevent corrosion and oxidation. If necessary, use an electrical contact cleaner to keep the connection clean. In extreme weather conditions (e.g., in communities where roads are salted in winter), you can apply battery terminal grease as a preventive measure.
• When charging, first insert the charger into the charging port of the electric bicycle, and then plug it into the AC power outlet. The charger will show a red light while charging and a green light when fully charged. After the green light is displayed, you can continue to charge for 1 hour to ensure it is fully charged, but avoid charging for more than 3 hours after the green light is on.
• It is recommended to start charging the battery when it has 30-40% remaining as the best way to extend battery life. Avoid allowing the battery to be completely depleted as it can seriously affect its lifespan.
• Always use the charger provided by the manufacturer of your e-bike or e-scooter.